Refund Policy
Returns
We want you to be 100% happy with your purchase from us at Bathroom Speakers UK.
But we do understand that the requirements of installation products can change; maybe that ceiling void is not as deep as you had expected, or you have changed your mind about the design of the speaker that you wish to install.
Our 28-day refund policy makes returning a product you have purchased from us quickly and easy. You may return un-installed and unopened products within 28 days for a full refund.
ON DELIVERY OF YOUR ORDER
Please check your purchase thoroughly on delivery and advise us of any discrepancies, missing components or damage within 3 business days of delivery. Any such claims thereafter cannot be returned.
When unpacking your order, take care to preserve the condition of the product, its protective packaging, accessories, operating & installation manuals. We want you to examine the product and to be completely satisfied with it. But it should not be installed before you have made the decision to keep the product.
ITEMS RETURNED BECAUSE DAMAGED OR DEFECTIVE
In the unlikely event that you wish to return a product because of an error on our part or because it is damaged or defective on delivery, we will refund the reasonable insured postage costs that you incur to return it to us. However, you must initiate the Returns Process (below) within 3 business days of delivery.
Products that fail due to a manufacturing fault within 28 days from the day of delivery will be exchanged for a brand new item of the same make and model. Items must be returned to us in their original packaging complete with all accessories and manuals. We will refund the reasonable insured postage costs that you incur to return it to us.
In the event we find no fault, we reserve the right to refuse to refund the postage costs you incur in returning the product to us.
RETURNS PROCESS
If you wish to return a product purchased from us, you must initiate the return process by filling out the contact form on this page and provide your name, the invoice number, the product to be returned, and the reason for the return (eg. damaged, no longer required, etc). We will reply to you by email within 1 business day.